Refund policy

Last updated: August 23, 2026

Curvenza offers a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, unwashed, undamaged, with original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Intimate apparel and hygiene requirements
For intimate apparel, shapewear, bodysuits, underwear, and similar bodywear, any applicable hygiene liner or hygiene seal must remain attached, intact, and unremoved. Items that have been worn, washed, stained, damaged, or returned without required tags, liners, or seals are not eligible for return.

How to start a return
Contact us at a7653923302@gmail.com before mailing any item. If your return is accepted, we will provide instructions on how and where to send your package and confirm any applicable return-shipping responsibility. Items sent back without first requesting a return will not be accepted.

Approved returns must be sent to:

Curvenza Returns
4531 Shirley Ave
El Monte, CA 91731
United States

Damages and issues
Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products, gift cards, final-sale items, and items that do not meet the eligibility and hygiene requirements above cannot be returned. Please contact us if you have questions about a specific item before sending it back.

Exchanges
For size or fit concerns, contact a7653923302@gmail.com. Exchange availability depends on current inventory and return eligibility.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be unworn or unused, with tags, in its original packaging, and meet the hygiene requirements above. You will also need the receipt or proof of purchase.

Refunds
We will notify you after we receive and inspect your return and tell you whether the refund was approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact a7653923302@gmail.com.